Question 1

What payment options do you accept?

Accepted Answer

You can pay in rubles (Sberbank, T-Bank), dollars (PayPal), crypto, or via apps like Remitly.

Question 2

How are lessons conducted?

Accepted Answer

We meet on Zoom for video calls and use Edvibe for interactive lessons. All platform subscriptions are on me – you don't need to buy anything.

Question 3

How do you track my progress?

Accepted Answer

I take detailed notes of everything in a shared document – new vocabulary, corrections, mistakes, homework, and what we've covered. You have full access to track your journey and review anytime.

Question 4

What's your cancellation policy?

Accepted Answer

Free cancellations or rescheduling (if slots are available) with 24+ hours notice. The number of free cancellations varies by package. 
Less than 24 hours? The lesson gets deducted from your package. 
Emergency situations like sudden illness or family emergencies are handled case-by-case – life happens.😊

Question 5

Can I pause my lessons?

Accepted Answer

Yes! You can freeze lessons for up to 1 month total per calendar year with 1 week advance notice. The minimum freeze period is 1 week (usually 2 lessons). You can use this as one full month or break it into smaller periods. Your package expiration automatically extends by however long you freeze. 
For medical or family emergencies, freezes can be granted immediately at my discretion.

Question 6

What happens in the free consultation?

Accepted Answer

We'll spend 30 minutes getting to know each other and figuring out if we're a good match. I'll assess where you're at with your English, and we'll talk about what you actually want to achieve. 
No pressure, no pushy sales stuff – just an honest conversation about whether I can help you get there.