top of page

Privacy Policy

​

Effective Date: October 5, 2025
Last Updated: October 5, 2025

​​

​

​

1. Introduction
​

Welcome to Au Chin English Coaching.

Au Chin English Coaching ("us", "we", or "our") operates [theaushow.com] (hereinafter referred to as "Service").

This Privacy Policy governs your use of our Service and explains how we collect, safeguard, and disclose information that results from your use of our tutoring services.

We use your data to provide and improve our Service. By using our Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions ("Terms") govern all use of our Service and together with the Privacy Policy constitutes your agreement with us ("Agreement").

​

​

2. Definitions​
​

SERVICE means the English tutoring services provided by Au Chin English Coaching, including our website, lessons, and related communications.

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.​

​

3. Information Collection and Use​
​

We collect several different types of information for various purposes to provide and improve our Service to you.

 
4. Types of Data Collected
 
4.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Social media handles (Telegram, Instagram, WhatsApp)

4.2 Educational Data

In the course of providing tutoring services, we collect and maintain:

  • Lesson notes and corrections

  • Vocabulary lists and learning materials

  • Progress tracking records

  • Homework assignments and feedback

  • Session-related communications

4.3 Payment Information

We collect payment method preferences. Financial transactions are processed by third-party payment processors (Tinkoff, PayPal, Binance). We do not store complete credit card numbers or banking credentials.

4.4 Usage Data

We do not collect Usage Data, cookies, or browsing information from our website. Our website does not use tracking technologies, analytics tools, or cookies of any kind.

 
5. Use of Data

 

Au Chin English Coaching uses the collected data for various purposes:

  • To provide and maintain our Service

  • To notify you about changes to our Service

  • To provide customer support

  • To monitor the quality of our Service

  • To detect, prevent and address technical issues

  • To fulfill any other purpose for which you provide it

  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for scheduling and payment

  • To provide you with lesson reminders and session-related information

  • With your explicit consent, to share testimonials or feedback on our website and social media

  • With your explicit consent, to record and share lesson clips on social media for educational and promotional purposes

We do NOT use your data for:

  • Marketing or promotional purposes without consent

  • Selling or renting to third parties

  • Advertising or behavioral tracking

  • Newsletter or mass email campaigns

 
5.1 Student Testimonials and Content Sharing

With your explicit written consent, we may:

  • Share text testimonials or feedback you provide on our website, social media (Instagram, Telegram), or promotional materials

  • Record lesson sessions and share clips on social media for educational and promotional purposes

  • Use your first name or initials alongside testimonials (full names only with additional permission)

Your rights regarding content sharing:

  • Consent is always optional and will not affect the quality of service you receive

  • You may withdraw consent at any time by contacting us

  • You may request removal of previously shared content

  • You will be informed before any content is posted

  • You have the right to review and approve content before it is shared publicly

 
6. Retention of Data

 

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

Specifically:

  • Active Students: Data retained for the duration of our tutoring relationship

  • Former Students: Data retained until you request deletion

  • Lesson Materials: Retained indefinitely unless deletion is requested

We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

You may request deletion of your data at any time by contacting us. We will delete your information within 30 days of your request, unless we are legally required to retain certain information.

 
7. Transfer of Data

 

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Vietnam and choose to provide information to us, please note that we transfer the data, including Personal Data, to Vietnam and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Au Chin English Coaching will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

 
8. Disclosure of Data

 

We may disclose personal information that we collect, or you provide:

 
8.1 Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

8.2 Service Providers

We share limited Personal Data with third-party service providers who perform services on our behalf:

  • Edvibe.com: Email address to create learning platform accounts

  • Payment Processors: Tinkoff, PayPal, Binance process payments according to your chosen method

  • Video Conferencing: Zoom processes information necessary for conducting video lessons

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

8.3 Other Disclosures

We may disclose your information:

  • To fulfill the purpose for which you provide it

  • With your consent in any other cases

  • If we believe disclosure is necessary or appropriate to protect our rights, property, or safety, or that of our students or others

 
9. Security of Data

 

The security of your data is important to us. We implement reasonable technical and organizational measures to protect your Personal Data, including:

  • Secure, password-protected cloud storage (iCloud Pages)

  • Encrypted data transmission

  • Access limited exclusively to the instructor

  • Regular security reviews

However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 
10. Service Providers

 

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Current Service Providers:

  • Edvibe.com (learning platform)

  • Zoom (video conferencing)

  • Tinkoff, PayPal, Binance (payment processing)

  • Apple iCloud (secure data storage)

 
11. Analytics and Tracking

 

We do NOT use:

  • Google Analytics or any analytics services

  • Cookies or tracking technologies

  • Behavioral remarketing or advertising pixels

  • Third-party advertising networks

  • Any form of user tracking or profiling

Our website does not collect information about your browsing behavior.

 
12. Links to Other Sites

 

Our Service may contain links to other sites that are not operated by us (e.g., Zoom, Edvibe, payment processors). If you click a third-party link, you will be directed to that third party's site.

We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 
14. Your Rights Under GDPR (European Union)

 

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

  • Right of Access: You have the right to request copies of your personal data

  • Right to Rectification: You have the right to request correction of inaccurate information

  • Right to Erasure: You have the right to request deletion of your personal data

  • Right to Restrict Processing: You have the right to request restriction of processing your personal data

  • Right to Data Portability: You have the right to request transfer of your data to another organization

  • Right to Object: You have the right to object to our processing of your personal data

  • Rights Related to Automated Decision-Making: We do not use automated decision-making or profiling

To exercise any of these rights, please contact us using the information provided in Section 18.

Data Controller: Au Chin English Coaching, Da Nang, Vietnam

You also have the right to lodge a complaint with your local supervisory authority if you believe we have violated your privacy rights.

 
15. Your Rights Under CCPA (California, USA)

 

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to know what personal information we collect, use, disclose, and sell

  • Right to Delete: You have the right to request deletion of your personal information

  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information (we do NOT sell personal information)

  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights

We do not sell your personal information to third parties.

To exercise your CCPA rights, contact us using the information in Section 18.

 
16. Data Breach Notification

 

In the unlikely event of a data breach that compromises your personal information, we will:

  • Notify affected individuals within 72 hours of becoming aware of the breach

  • Provide details about the nature of the breach and data affected

  • Advise on steps you can take to protect yourself

  • Report the breach to relevant supervisory authorities as required by applicable law

  • Take immediate steps to secure systems and prevent further unauthorized access

 
17. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page

  • Updating the "Effective Date" and "Last Updated" at the top of this Privacy Policy

  • Providing a prominent notice on our website or during lessons

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Continued use of our Service after changes become effective constitutes your acceptance of the revised Privacy Policy.

 
18. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Au Chin
Da Nang, Vietnam

We will respond to your inquiry within 30 days.

 
19. Consent

 

By booking a lesson, providing your personal information, and using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Service.

This Privacy Policy is designed to comply with international privacy standards including GDPR (EU), CCPA (California), and other applicable data protection laws. We are committed to transparency, security, and protecting your personal information while delivering exceptional English coaching services

bottom of page